Program Policies
To help maximize everyone's experience, it is important that each student abides by the following program policies.
Cancellations
Please keep all of your scheduled sessions. However, if you need to cancel, please provide your mentor at least 24 hour notice. Rescheduling may or may not be possible depending on the mentor’s availability.
If the mentor cancels a session, they are required to provide 24 hours notice and provide options for rescheduling to the best of their ability.
No-Shows
If you do not cancel or come more than 15-minutes late to your session, this will be considered a no-show and your session will be canceled.
If your mentor has not arrived within 15 minutes, please inform the OSA right away via email (osa.tutoring@biola.edu). We will notify your mentor to arrange a makeup session.
Account Deactivation
After 3 cancellations and/or no-shows, your account will be deactivated for the remainder of the semester.
Students can request their accounts to be reactivated by emailing osa.tutoring@biola.edu.
Be respectful
Mutual respect is expected at all times within the mentor-mentee relationship. Please maintain appropriate language, tone and behavior at all times.
Honor Code
Please be mindful of the university’s academic integrity policy as you receive mentoring. All coursework you turn in for a grade must be your own work.
Keep it professional
Any and all personal matters should be kept outside the mentor-mentee relationship and sessions should be use solely for the purpose of academic mentorship.